Reservation Terms

Prices

The room prices mentioned in the web site, concern room and breakfast including taxes.
Hotel Asterion reserves the right to change the prices listed on the web site http://www.asterionhotel.com at any time without prior notice.

Payment

For reservations made via our website, it is required to make a deposit that amounts to 25% of the total reservation amount (but cannot be less than the charge for one night) payable by VISA, MASTER CARD credit cards or via our bank account.
In case of a credit card payment, the client shall receive a payment confirmation by e-mail.
An electronic reservation receipt (voucher) for every reservation will be mailed to the client, who is then required to hand it in upon check in for the offered services.

Cancellations & Modifications

Extension of stay
In case the client wishes to extend his reservation during his stay in the hotel, the company cannot guarantee the prolongation of his stay in the same room, or even in the same hotel.
In case the client wishes to extend his reservation prior to his arrival at the hotel, the client must contact the competent department of the hotel as soon as possible.

Modifications
If the client wishes to change the days of his stay at the hotel, he must contact the competent department of the hotel as soon as possible.
In case the client wishes to shorten the duration of his stay after his arrival at the hotel, no refund is available. In any case, clients should contact the competent department of the hotel as soon as possible.

Cancellation of reservation
In case the client wishes to cancel his reservation, he must contact the competent department of the hotel Asterion Hotel as soon as possible.
The client reserves the right to cancel his reservation at any time pending the following sanctions:

In the event that the customer wishes to cancel a booking, and the cancellation is made 21 days prior to the agreed arrival date, the hotelier is obliged to refund the deposit in full, while for cancellations made within 21 days, the customer must pay the hotelier the 50% of the total cost of the cancelled booking.

The refund of the reservation deposit to the client by the company is realized either via his credit card or via a deposit to the bank (the bank fees are covered by the client).